9coins Privacy Policy

9coins ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. The main purpose of this privacy policy is to inform you about what kinds of personal information we collect, how that information is used, and what steps we take to protect your information.

By registering on our platform or using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform's services.

We keep your information secure using SSL encryption and modern cybersecurity technology. All our processes are conducted in accordance with fair play principles.

9coins may collect various types of personal information, which are described in detail below:

2.1 Information Provided Directly

Information you provide when you register or create an account on our platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Banking and payment information (bKash, Nagad, Rocket, Upay)
• User's preferred language and preferred method of communication

2.2 Automatically Collected Information

Some technical information is automatically collected while you use our platform:

• IP address and device identification information
• Browser type and operating system details
• Date, time, and session information for platform access
• Gaming activity and transaction history
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes collect information from legitimate third-party sources, such as identity verification services, fraud prevention agencies, and payment processing companies.

We use your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing gaming services and technical support
• Offering and managing bonuses and promotional offers

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying age — our services are for users aged 21 and above only
• Ensuring responsible gaming and identifying problematic behavior
• Fulfilling applicable legal obligations

3.3 Communication and Improvement

• Sending important service-related messages and notifications
• Sharing promotional information with your consent
• Improving the quality of our services and developing new features
• Analyzing and refining the user experience

9coins applies the highest industry-standard security measures to protect your personal information.

4.1 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.

4.2 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption technology
• Modern firewalls and intrusion detection systems are used
• Sensitive information is stored in encrypted form
• Regular security audits and risk assessments are conducted
• Access control — only authorized personnel can access relevant information

4.3 Response to Data Breaches

In the event of a security breach, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law, and we will make every effort to bring the situation under control.

9coins never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use information for the purpose of providing specific services.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, legal process, or a lawful request from a competent authority. Such disclosures are always kept to the minimum information necessary and within the legal framework.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, this privacy policy will continue to apply and you will be notified in advance.

Our website uses cookies to improve your browsing experience and to ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic functioning of the platform, such as maintaining login sessions.
• Analytics Cookies: Help us analyze how our site is used and improve our services.
• Preference Cookies: Remember your language and settings preferences so you have a better experience next time.

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent some features of the platform from working properly.

You have certain important rights regarding your personal information that we respect:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If any of your stored information is incorrect or incomplete, you can request a correction by contacting us via live chat on the platform or by email at [email protected].

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional communications at any time. This will not affect important messages related to the management of your account.

We have put special measures in place to protect financial transactions. All financial transactions on our platform are carried out through bKash, Nagad, Rocket, and Upay.

• All payment information is transferred through encrypted channels
• We never store your full bank account or mobile banking password
• Transaction history is stored securely and can only be viewed by authorized personnel and yourself
• Suspicious financial activity is automatically detected and reviewed
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000

All services of 9coins are for users aged 21 and above only. We do not intentionally collect personal information from any minor. Age verification during registration is mandatory.

If we become aware that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account.

We may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a clear notice on the platform.

Continued use of our services after any changes will indicate that you have agreed to the terms of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: